Refund Policy
Last updated: August 2026
At VaultStack, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Return Window
You have 30 days from the date you received your item to request a return or refund. After 30 days, we are unable to offer a refund or exchange.
Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
The following items are not eligible for return:
- Items that have been used, damaged, or altered
- Items returned more than 30 days after delivery
- Items marked as final sale
Damaged or Defective Items
If you received a damaged or defective item, please contact us within 7 days of delivery at support@vaultstack.store with photos of the damage. We will arrange a replacement or full refund at no cost to you.
How to Request a Refund
- Email us at support@vaultstack.store with your order number and reason for return
- We will respond within 2 business days with return instructions
- Ship the item back to the address provided
- Once we receive and inspect the item, we will process your refund within 5–7 business days
Refund Method
Approved refunds will be credited back to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged or defective. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Exchanges
If you would like to exchange an item for a different product, please contact us at support@vaultstack.store. Exchanges are subject to product availability.
Contact Us
If you have any questions about our Refund Policy, please contact us at support@vaultstack.store. We typically respond within 1–2 business days.